Frequently Asked Questions

 

• WHO IS TOP DOWN TRADING?
• WHO DO YOU SELL TO?
• WHERE ARE YOU LOCATED?
• CAN I VISIT YOUR SHOWROOM?
• WHAT IS THE QUALITY OF A PRODUCT?
• I AM EXPORTING GOODS. DO I HAVE TO PAY VAT?
• ARE TAGS & LABELS REMOVED?
• WHERE DOES YOUR STOCK COME FROM?
• WHAT IS YOUR MINIMUM ORDER?
• CAN I GET A DISCOUNT?
• WHAT ARE YOUR SHIPPING PRICES?
• CAN I CHOOSE THE SIZES & COLOURS IN A PACK?
• HOW CAN I PLACE AN ONLINE ORDER?
• DO I NEED TO REGISTER TO BUY?
• HOW CAN I PAY?
• WHEN CAN I EXPECT TO RECEIVE MY ORDER?
• I HAVEN’T RECEIVED MY ORDER YET?
• I WAS UNAVAILABLE FOR MY PARCEL. WHAT DO I DO?
• WHAT MUST I DO IF THERE IS SOMETHING WRONG WITH MY ORDER?
• CAN I RETURN MY ORDER?
• DO YOU DO CUSTOM PALLETS & CONTAINERS?
• DO YOU SELL INDIVIDUAL ITEMS?
• HOW DO I SEARCH FOR A PRODUCT?
• HOW DO I SIGN UP FOR THE TOP DOWN TRADING NEWSLETTER?
• I HAVE STOCK TO SELL, DO YOU BUY STOCK?
• DO YOU DO DROP SHIPPING?
• HOW OFTEN DOES YOUR STOCK/WEBSITE GET UPDATED?

WHO IS TOP DOWN TRADING?

Top Down Trading is an international liquidation wholesaler. Our prices are approximately 40% lower than normal wholesalers. Although our products change rapidly we specialise in selling high street brands, sports brands and designer brands for men, women and children.

WHO DO YOU SELL TO?

We sell to wholesalers, retailers and online sellers. 70% of our buyers are overseas export buyers. If you haven’t opened a business yet and want to start up please give us a call and we will help you with your start-up business.

WHERE ARE YOU LOCATED?

Our showroom and offices are based in North London, located at the following address:
 

Top Down Trading Limited
6 Peerglow Estate, Queensway
Enfield, Middlesex
EN3 4SB
 

The nearest railway station is Southbury.
Exit the station and turn right then take the first turning on the right into Kingsway and the next turning on the left into Queensway. Follow the road half way down and we are situated on the right hand side.

CAN I VISIT YOUR SHOWROOM?

Customers are welcome to visit our showroom by booking an appointment only - during hours:
 

Monday - Friday: 10am - 5pm
Saturday: Closed
Sunday: Closed
 

WHAT IS THE QUALITY OF A PRODUCT?

All of our products are brand new and in perfect condition and meet European standards. If you have any queries related to the quality of our products, prior to purchase you can view the stock in our showroom with the exception of web-exclusive offers

I AM EXPORTING GOODS. DO I HAVE TO PAY VAT?

Whether you will be exempt from paying VAT or entitled to claim your VAT back depends on many things like; where the goods are going, who is sending the goods, how the goods are being sent and whether or not you can supply us with a certificate of shipment.  Before placing an order, please contact our accounts department which will be able to verify your eligibility.

ARE TAGS & LABELS REMOVED?

UK mainland buyers will receive goods with labels removed or re-branded to comply with UK law requirements where necessary. Not all brands are restricted, most sports and designer brands are permitted according to release permissions. However, if a brand is restricted to re-sell in the UK we will notify UK buyers. We will only allow full labels to remain if the goods are being exported to unrestricted countries.

WHERE DOES YOUR STOCK COME FROM?

 

Our stock comes from various sources including the following: 

Ex catalogues - Over makes - Ex chain stores – Surplus - End of season - Ex stores – Liquidation
End of lines - High street stores - Cancelled orders

WHAT IS YOUR MINIMUM ORDER?

We have no minimum order.

CAN I GET A DISCOUNT?

Discounts are available on Flash Sales and Special Offers. Also, we will consider some discounts on larger volume purchases above 6 pallets if applicable.

WHAT ARE YOUR SHIPPING PRICES?

We serve parcels, pallets and container deals for national and overseas customers and deliver worldwide to your doorstep for unbeatable value! We deliver from as small as a few cartons up to a 40-foot-high cube container. Our shipping prices are very competitive for international shipments please ask for a quote.   All UK mainland deliveries are Free of charge!

CAN I CHOOSE THE SIZES & COLOURS IN A PACK?

We do not in any way break into ratio packs. However, please feel free to make an enquiry for a specific product line. Given that we have loose stock of the sizes and/or colours you wish, this may be possible.

HOW CAN I PLACE AN ONLINE ORDER?  

If you wish to place an order as a registered member you will need to log in, otherwise continue browsing as a guest member. 

Simply, find the items you wish to buy and click on ‘ADD TO CART’ as you go along. Each time you add an item to your cart a pop-up confirmation message will be displayed asking whether to continue shopping or view the cart and checkout. Select accordingly.
 
Once you have added all the items you wish to buy into your cart, you will need to proceed to checkout. The checkout option can also be found in the top right-hand corner under the search facility.
 
At checkout, you will be asked to input billing information, shipping information, shipping method, payment information and finally to review and submit your order. Please note that we do not pass on or sell any of our customer details to third parties. We are committed to protecting your privacy.

 

Placing your order will mean you have bought the goods therefore you are legally obliged to pay for your order. Hence, should you have any queries please contact us before you purchase.

DO I NEED TO REGISTER TO BUY?

 

No, you do not need to register or open an account to buy from us. Simply add items to your cart and proceed to checkout as a guest. Please be aware that each time you check out this way, you will be asked to enter billing information, shipping information, shipping method and payment information before submitting your order. For convenience, you can register with us by selecting this option at checkout. You will be asked to enter your details only once, during registration. This will save you time on any future orders, allowing you to:

Proceed through checkout faster when making a purchase
Check the status of orders
View past orders
Make changes to your account information
Change your password
Store alternative addresses (for shipping to multiple family members and friends!)
 

HOW CAN I PAY?

Bank transfers: (Available for UK & all overseas customers) Orders will be processed within 48 hours of us receiving cleared funds. All UK major debit and credit cards are accepted for UK buyers through our smart wallet processing. With card payments you may receive your order confirmation with a slight delay, please do not panic you're paying through a 3D secure checkout which will show "successful" once your payment goes through.

WHEN CAN I EXPECT TO RECEIVE MY ORDER?

This depends on the size of your order. Please note we are not a normal wholesaler with simple product lines. We are liquidation wholesalers with a huge variety and volume of stocks and sometimes due to the complexity (mixture of brands and styles), there could be slight delays out of our normal shipping specs. 

Parcels: Our aim is to process and dispatch all orders placed the next working day. Some parcels may take up to 3 days for dispatch depending on our order backlog.

Pallets: Up to 2 pallets will be processed and dispatched in 2-3 days, for orders above 3 pallets the same week.

Containers: Depending on your deal, we will quote you a delivery timeline… usually 7-14 days.

I HAVEN’T RECEIVED MY ORDER YET?

If you have received a shipping confirmation email but have not received your order within the estimated time, then please contact us either by phone or email, quoting your order number.

If you have not received a shipping confirmation email then this means that your order has not been dispatched. This may be due to the stock shortages or we are awaiting confirmation of payment. Whatever the delay we will contact you either by phone or email and let you know.

I WAS UNAVAILABLE FOR MY PARCEL. WHAT DO I DO?

At the time of delivery, given that there was nobody available for a signature, the courier should leave a card for you. It is then your responsibility to contact the couriers to arrange for a re-delivery.

Please note that our couriers will only attempt to re-deliver twice. If you are unavailable for the third time, you will be liable to pay additional shipping charges to arrange for a re-delivery.

WHAT MUST I DO IF THERE IS SOMETHING WRONG WITH MY ORDER?

We ask that you double-check your order twice before you contact us. If you have received incorrect items, something is missing or the items are faulty, please contact us via email, making sure you quote both your order number and invoice number along with the following as appropriate:

For incorrect items; include the product code, description and quantity stating the item which you should have received. For faulty items; include the product code and a description of the fault, we might ask for proof images as our products are in perfect condition. For missing items; include the product code and description.
 

Please note that to process any complaints, we require it in writing and sent to us via email within 48 hours of receipt. We will then contact you within 5 working days of receiving your email to resolve the issue.

CAN I RETURN MY ORDER?

Unfortunately, as we are offering clearance deals we do not accept returns. However, if there is an error, shortage or major fault you will need to contact us within 48 hours of receipt of goods.

DO YOU DO CUSTOM PALLETS & CONTAINERS?

Yes, we can create pallet and container offers upon request to meet your specific requirements. Please send an email to [email protected]  stating your requirements.

DO YOU SELL INDIVIDUAL ITEMS?

No, we do not sell samples or a few pieces.

HOW DO I SEARCH FOR A PRODUCT?

There are several ways to search for a product.
 
If you know the product code (which you will find at the end of the product title), simply enter this into the search facility (located at the top right corner).

On the other hand, if you know exactly what you want but don’t know the product code, all you need to do is enter in the product name or brand name into the search facility and all products related to your specific search will appear in a list.

Alternatively, you can do a general search by browsing through the categories (located at the top of the web page) and refining your search by filtering any of the shopping options (i.e. clothing type and price).

HOW DO I SIGN UP FOR THE TOP DOWN TRADING NEWSLETTER?

The fastest way to subscribe to our newsletter is by entering your email address in the text field located at the bottom of our website Homepage.

Alternatively, you may opt to sign up for our newsletter whilst setting up an account simply by selecting the ‘Sign Up for Newsletter’ check box.

I HAVE STOCK TO SELL, DO YOU BUY STOCK?

Yes, we are always interested in buying clearance lines for the right price. We are also able to clear broken size ranges. UK and international sellers are all welcome. If you are interested in selling stock or becoming an international branch or agent of Top Down Trading then please contact us with your offer or enquiry by email to [email protected].

Please send as much information as possible such as images, quantities and prices. Due to the large volume of emails we receive daily, should we be interested in your offer, we will contact you within 2 working days.

DO YOU DO DROP SHIPPING?

No, we do not do drop shipping.

HOW OFTEN DOES YOUR STOCK/WEBSITE GET UPDATED?

Our website is updated on a daily or weekly basis. You may view all new stock on the new arrivals page. Please note that new arrivals appear in an unsorted list.

As we have regular buyers purchasing particular stock lines, it may not always be possible to update our website with the entire collection of new arriving stock in our warehouses.

Should you be interested in any particular stock lines or brands, our advice would be to email us with your request or join our mailing list for the latest updates.

Thank You! :)