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WHAT MUST I DO IF THERE IS SOMETHING WRONG WITH MY ORDER?

We ask that you double check your order twice before you contact us. If you have received incorrect items, something is missing or the items are faulty, please contact us via email, making sure you quote both your order number and invoice number along with following as appropriate:

 

For incorrect items; include the product code, description and quantity stating the item which you should have received.

For faulty items; include the product code and a description of the fault.

For missing items; include the product code and description.
 

Please note that in order to process any complaints, we require it in writing and sent to us via email within 48 hours of receipt. We will then contact you to resolve the issue.

If you do have a complaint please tell us in writing by emailing us on  admin@topdowntrading.co.uk. We aim to investigate and reply to each and every complaint within 48 hours of receipt. However, the timescale may vary on the complexity of the investigation. 


CAN I RETURN MY ORDER?


Unfortunately, as we are offering clearance deals we do not accept returns. However, if there is an error, shortage or major fault you will need to contact us within 48 hours of receipt of goods.